Head of Client Services

Job Summary

This is more than just a client services role-it's an opportunity to shape and lead an in-house agency from the ground up. You'll be instrumental in building a high-performing client services team, influencing global strategies for some of the world's most well-known brands.

Key Responsibilities

• Lead and grow the in-house agency's client services and operations team, ensuring consistent year-over-year expansion.
• Build and maintain strong relationships with global stakeholders, marketing teams, and external partners.
• Work with brands to
• Collaborate closely with creative teams to ensure high-quality project execution within scope and budget.
• Oversee resourcing, capacity planning, and team recruitment, fostering a high-performing and motivated environment.

Skills & Experience

• 8-10 years of experience, with at least 5 years in leadership roles.
• Proven track record of working with both global and local markets.
• Background in FMCG or related industries is advantageous.
• Proven experience managing TTL (Through The Line) campaigns
• Experience working with an in-house agency or strong integrated agency background
• Strong ability to drive change, implement new processes, and inspire teams.

Salary & Benefits

• £75,000 -£85,000 DEO
• The chance to build and shape an agency that challenges industry norms.
• Global exposure and opportunities.
• A collaborative, entrepreneurial work environment with access to extensive resources.
• Career development opportunities within a fast-growing business.

If you would like a confidential chat about this role or your next career move, then please get in contact with me: DD: 07445085452 or connect via LinkedIn: https://www.linkedin.com/in/kieran-ford-875357101/

Major Players are the UK's leading digital, marketing, and creative talent agency, and over the last 30 years we've consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees.

We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: www.majorplayers.co.uk/diversity-equity-inclusion/